Support

Plans and the demo

What is Demo mode, and what is the difference from Pro?

Demo mode sorts your notes with a simple rule engine that runs on your iPhone, with no network. Its results carry a "Demo processing" mark, so you always know what made them. Pro uses AI (processed by OpenAI through our server) to sort notes, transcribe voice, keep your wiki and answer questions. Local Only does no sorting at all: notes wait in the Inbox for you to sort by hand. Everything else in the app works in every mode.

What is free and what is in Pro?

Free: Local Only and Demo processing, plus cloud backup of one device. ClearMind Pro adds AI processing, voice transcription, the wiki and the assistant. Pro is $6.99 per month or $49.99 per year (US prices; your price is shown in the app), with a 7-day free trial for eligible new subscribers.

What are the limits?

Pro has fair-use limits: currently 400 AI requests per day with a burst limit of 60 per minute, 25 MB of audio per day, a daily token budget and 5 GB of attachments. When you reach one, the app tells you which limit it was and when it resets. Your notes are never lost: they stay in the Inbox and are processed when the limit resets.

Why do I need to sign in?

Only cloud features need an account: backup, sync, restoring on a new device and Pro (so we can tie the subscription to you). We use Sign in with Apple only, and you can hide your email. You can use ClearMind without any account.

Sync, backup and export

How does sync work?

When you are signed in, changes you make are sent to your account a moment later and pulled onto your other devices, so they stay in step. The phone remains the source of truth and the app works offline; changes sync when you are back online. If two devices change the same item, the newer edit wins, and history records what happened.

How do I back up and restore?

Settings, Cloud backup shows your last backup and lets you back up right away. While you are signed in, backups also run automatically about once a day, and we keep the newest 14. On a new device, sign in with the same Apple ID and choose a backup in Restore from cloud backup during setup.

Can I get my data out?

Yes: Settings, Export All Data creates an archive of everything (database export, attachments and Markdown copies that open in other apps). The export is not encrypted, so store it somewhere you trust.

Privacy and deletion

What do you send to the AI?

Only the note being processed plus a small amount of context, and only with Pro and with Send captures to AI switched on. Read exactly what is sent in the privacy policy.

How do I delete my account?

In the app: Settings, Account, Delete account. It takes about a minute and erases everything we store for you. Full steps, including what to do if you no longer have the app: delete your account.

How do I delete the data on my phone?

Settings, Delete All Personal Data erases the on-device database. Deleting the app does too, but it does not touch your cloud account.

Subscription and refunds

How do I cancel?

Apple manages the subscription. iPhone Settings, your name, Subscriptions, ClearMind, Cancel Subscription. You can also use Settings, Account, Manage subscription in the app. Cancel at least 24 hours before renewal (or before the trial ends) to avoid the next charge. Deleting the app or your account does not cancel it.

How do I get a refund?

Apple decides and pays refunds: reportaproblem.apple.com or support.apple.com/118223. If Apple refunds you, Pro ends at once.

I subscribed but Pro is not on.

Open Settings, Account and tap Restore Purchases, signed in with the account you subscribed with. If it still does not work, write to chase.mwilliams@outlook.com with the email on your Apple receipt.

Something is wrong

A note is stuck or sorted wrongly.

Open the note in the Inbox; Correct, Sort again and Undo are on screen. Corrections teach future sorting. If a note does not process, check Settings, AI Processing for the reason, or write to us.